This is an age old question facing many businesses today. They are have been using a provider for many years and have been reasonably happy with their service, a new provider approaches them and offers pricing that is much more attractive so where to go from here?
One strategy that businesses often choose to employ is to revert back to their current provider and give them an opportunity to match the new competitive offer. On the surface this seems a great option, as you can leverage the competitive option and maintain the status quo in terms of service levels.
On the other hand, if this is where the market is heading in terms of pricing, the other question that is lingering in your mind is that your current provider has been taking advantage of you in terms of overcharging for what might be a number of years, thus creating the conundrum.
A few things to take into account are as follows:
1) Examine the credibility of the potential supplier’s business model. Are they simply looking to buy your business or is there some significant differences in their business models which allow for them to offer the reduced pricing in a sustainable manner. In the case of Everyday Mail you can read more about how we are able to achieve this by clicking here.
2) Ask the potential supplier for some references. It is impossible for them to demonstrate their promised level of service without engaging them so the closest thing you can do in terms of due diligence is to talk to other businesses who were in a similar situation to your own and to hear their experiences. Please click here to contact us should you wish to get some reference sites to speak to before making your decision.
3) Ask the supplier for some commitment that their marketing strategy is not to simply buy customers and progressively increase their prices over time to try to recover lost revenue in the short term. You can learn more about Everyday Mail’s 12 month fixed pricing guarantee by clicking here.
4) Examine if your current provider is simply going to match the competitive offering in terms of price or if they genuinely take an interest in your business and use the opportunity to review their service to see if your needs in other areas have changed and their service has become out of whack with your changing needs.
At Everyday Mail we understand the need for loyalty between businesses and we are committed to working together with customers to provide a more customised mail courier service at a competitive rate. Please don’t hesitate to contact us on 1300 624 562 should you have any questions.
