Recently we had a conversation with a potential customer where we had established how and why we were not only able to improve their service standards but also able to help them to save a significant amount of money when compared to their current provider. We also established that they did not need to be concerned with a ‘bait and hook’ marketing strategy whereby companies offer cheap pricing up front and gradually jack up their prices over time to cover their initial losses through our fixed pricing guarantee.
At this point, the customer was satisfied with our value proposition however their final concern even after talking to several reference sites was “what if the service is not as good as I think it is going to be or drops off over time?” This is a perfectly natural concern for this customer to have however, we were able to assure them that whilst we commit in our agreements that our pricing will be fixed for a period of time, this does not in turn obligate them to stay with our service.
In fact, we have intentionally set up our business so that in order to retain our customers we need to earn their business each and every month as there is no recourse for our customers to cancel our service at a moment’s notice. We feel that this will not only keep us on our toes in terms of service levels it creates a sense of trust in our customers as we are literally putting our ‘money where our mouth is’.
We felt it important to share this philosophy with both our current and prospective customers to show them that we constantly have their interests in mind and that our interests are in fact aligned.
So if you are unsatisfied with the service levels of your current mail courier service provider, why not give us a call today on 1300 624 562 so we can work together with you.
