A common question that we have from our customers as they are instigating the switch from their current provider to Everyday Mail is “Do I have to give notice?”
The answer to this question will vary based on the provider that you are currently using, however what we have observed in practice over a wide range of industries that the service levels during a notice period may not quiet be up to par when compared to when the agreement was in full force.
As a new provider sometimes it is difficult for us to assist customers during this period as we are not in control of their mail. So, what we have found works well if a notice period needs to be served, we would prefer to commence our services immediately and not charge our new customer while they are paying out the notice period to their old supplier.
This, over time has been developed to ensure the most important party, our new customer does not experience any disruption to their service and can go about their business as usual. At the same time, it provides an opportunity for us as their new provider to build up rapport and to demonstrate the improvement to the service against their business requirements without charging them for it.
Whichever way you look at it our new customer is the winner in this scenario and they can be confident that we will need to continue to earn their business each month in this fashion as we do not have any fixed term contracts to create any obligation for them to continue to use our service.
So if you are unsatisfied with the service levels of your current mail courier service provider, why not give us a call today on 1300 624 562 so we can work together with you.
