Recently we were presented with this problem from a customer so we thought we would share the answer so that it might benefit more people. What they told us was they were able to access most of their mail first thing in the morning from their PO Box (this would apply regardless if you were using a competitive service or were sending a staff member to collect the mail). The confusing part was they were receiving a delivery from the post office of another lot of mail usually around lunch time which was frustrating because this late delivery often contained urgent mail.
What we discovered was occurring is that the second delivery was actually mail that was addressed to that customers physical street address and not to the PO Box address. As it was to be delivered to their street address, it was allocated to the stereotypical postie that we see around on foot, or bikes and there is no urgency placed on the delivery of this mail because it is to be delivered to a business, it receives the same treatment as the mail that you receive at your home.
So, we needed to discover a way in which we could help that customer to get all their mail in one delivery and first thing in the morning. Redirection was not an option as often if can lead to mail being held up and delayed in the post office system for a few days.
What we discovered is that as mail couriers, we could get access to the street addressed mail sorting centres which is where all the posties congregate to collect the mail for their runs and could intercept our customers street addressed mail at this point first thing each morning.
From here, the solution was simple to design for this customer, we simply visited both the sorting centre and their PO Box each morning, combined all of their mail into a single postage tub and delivered to them at the time that suited their business each morning – Simple.
So if having your street addressed mail delivered to you at lunch time is an issue for your business, please don’t hesitate to contact us on 1300 634 562 or click here to contact us to arrange a no obligation discussion about how we might be able to help.
